Terms of Service

Effective date: May 10, 2026 Last updated: May 10, 2026

These Terms of Service (the "Terms") are a binding contract between you and Ambient Assistant, Inc., a Delaware corporation ("Ambient," "we," "us," or "our"). They govern your access to and use of the Ambient website at ambientapp.ai, the Ambient web application, our APIs, and any related services (together, the "Services"). The Ambient browser extension and desktop application described in earlier drafts of these Terms are not yet available; provisions that depend on them will become effective when those surfaces ship.

Please read these Terms carefully. They include important provisions about how Ambient acts on your behalf in your connected accounts (Section 7), an "AS IS" disclaimer and limit on our liability (Sections 17 and 18), an agreement to resolve most disputes by individual binding arbitration with a class-action waiver (Section 20), and your right to opt out of arbitration within 30 days. By creating an account or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.

If you have any questions, contact us by email at [email protected].

1. The Services

Ambient is an AI assistant — a "digital twin" — designed to complete work across the tools you already use. The Services today read content from the Google Workspace accounts you connect (Gmail, Calendar, Contacts, Drive, Docs, Sheets, Tasks), draft messages and documents, schedule meetings, perform approval-gated actions on your behalf in your connected accounts, and learn your preferences, habits, and workflows over time. Additional integrations and surfaces (such as a browser extension, desktop application, or voice features) may be added later; new categories will be covered by an updated version of these Terms before they go live.

The Services change. We may add, remove, or modify features at any time, and we may make some features available only on certain plans, in certain regions, or in beta.

2. Eligibility

You may use the Services only if you are at least 18 years old and able to enter into a binding contract under the law of the place you live. If you are using the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" in these Terms means both you personally and that entity. The Services are not directed to children, and we do not knowingly allow children under 16 to use them.

You may not use the Services if you are located in, ordinarily resident in, or organized under the laws of a country that is the subject of comprehensive U.S. sanctions, or if you are listed on a U.S. government list of restricted parties (including OFAC's Specially Designated Nationals list).

3. Your account

You will need an Ambient account to use most of the Services. You agree to provide accurate, current, and complete information; to keep your credentials confidential; to enable multi-factor authentication where we offer it; to use the Services only through your own account; and to notify us promptly of any unauthorized use. You are responsible for activity under your account, including activity by anyone you give access to.

If you sign up using a third-party identity provider (such as Google or Apple), your use of that provider is also subject to its terms.

4. Plans, fees, and billing

Plans. Some Services are free; others require a paid subscription. The plan you select tells you what's included, what it costs, how often you are billed, and any usage limits.

Subscriptions auto-renew. Unless we say otherwise, paid subscriptions automatically renew at the end of each billing period at the then-current price. You can cancel at any time in account settings; cancellation takes effect at the end of the current period. We do not provide refunds for partial periods, except where required by law.

Free trials and credits. If we offer a free trial or credits, we will tell you when it ends and what happens at the end. If you do not cancel before a free trial ends, you will be charged for the next period at the then-current price.

Taxes. Fees are exclusive of taxes. You are responsible for any sales, use, value-added, withholding, or similar taxes (other than taxes on our income).

Price changes. We may change prices for renewals on at least 30 days' notice (or longer where required by law). If you do not agree to a price change, cancel before the next renewal date.

Late payments. If a charge is declined or unpaid, we may suspend or terminate your access to the paid features and recover any costs of collection.

Apple/Google billing. If you bought your subscription through the Apple App Store, Google Play, or another third-party marketplace, billing and refunds are governed by that marketplace's rules.

5. License to use the Services

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your own internal use (or, if you are a business, your internal business operations) during the term of these Terms. We retain all rights not expressly granted.

6. Your content

"Your Content" means anything you submit to or generate through the Services and anything we receive on your behalf from connected accounts, plus the outputs the Services produce in response to your prompts and instructions.

You own Your Content. As between you and Ambient, you keep all ownership and rights you have in Your Content.

License to Ambient. You grant Ambient a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, modify, and process Your Content solely as needed to provide, secure, support, and improve the Services for you and to comply with law. We do not use Your Content to train foundation models or generalized AI models for use by anyone other than you, and we contractually require our AI sub-processors not to do so either. See our Privacy Policy for details.

Your responsibility. You represent and warrant that (a) you have all rights necessary to provide Your Content to Ambient and to instruct Ambient to act on it; (b) Your Content and your instructions to Ambient do not violate any law, contract, or third-party right (including intellectual property, privacy, publicity, confidentiality, or defamation rights); and (c) any output the Services produce in response to your instructions, when used by you, will not violate any law or third-party right.

7. Connected accounts and agent actions on your behalf

The Services are most useful when you authorize Ambient to read and act on your behalf in third-party accounts. This section is important.

Authorization. When you connect a third-party account (today, Gmail, Google Calendar, Google Contacts, Google Drive/Docs/Sheets, or Google Tasks), Ambient acts as your authorized agent for the scopes you grant.

Your responsibility for what the agent does. You authorize Ambient to take actions in your connected accounts based on your instructions and your configured workflows. Actions Ambient takes in this capacity — including sending messages, scheduling, sharing, replying, archiving, accepting invitations, transferring files, and similar — are deemed to be taken by you. You are responsible for those actions, including their consequences for you and for third parties.

Use what you can use. You represent that you have all rights and authorizations needed to grant Ambient the access you grant — including any consents required from your employer, your customers, or anyone whose data resides in your connected accounts. If your employer's policy or your contract with a third party prohibits sharing data with services like Ambient, do not connect those accounts.

Recording consent. Ambient does not currently record, transcribe, or capture audio. This provision will return when voice features ship, with the consent obligations that apply when you record other people.

Third-party terms. Each connected account is governed by its own terms with its provider. You are responsible for complying with those terms. Some providers prohibit certain automated activity, scraping, or use of their data by third parties. If your provider's terms forbid Ambient's intended use, do not connect the account.

Revocation. You can revoke Ambient's access to any connected account at any time, in Ambient or with the provider. Revocation may break features that depend on that integration.

8. Acceptable Use

You agree not to:

(a) use the Services to violate any law, regulation, court order, or third-party right; (b) use the Services to send spam, phishing, or unsolicited bulk communications, to harvest or scrape contact details without consent, or to circumvent CAN-SPAM, CASL, or analogous rules; (c) use the Services to harass, threaten, defame, dox, sexually exploit, or otherwise harm any person; to generate child sexual abuse material; or to generate non-consensual intimate imagery; (d) use the Services to create, deploy, or operate malware, ransomware, exploits, or other malicious code, or to discover or exploit security vulnerabilities in third-party systems without authorization; (e) use the Services to make decisions that produce legal or similarly significant effects on individuals (for example, hiring, lending, insurance, housing, education, criminal justice) unless you ensure independent human review and comply with applicable law; (f) use the Services to provide regulated professional advice (legal, medical, financial, tax) to third parties without appropriate licensing and disclosures; (g) impersonate another person, falsely state your affiliation, or use Ambient to deceive recipients in a way that violates law; (h) probe, scan, test the vulnerability of, or interfere with the Services, attempt to gain unauthorized access, bypass rate limits or quotas, or use bots, scrapers, or similar automated means against our systems other than the API features we provide; (i) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, models, weights, or underlying ideas of the Services, except to the extent that such restriction is prohibited by applicable law; (j) use outputs of the Services to develop or improve a competing AI model or service, including by distillation, model extraction, or similar techniques; (k) resell, sublicense, time-share, or commercially exploit the Services, except as expressly allowed by us; (l) misrepresent AI-generated content as human-generated where doing so would violate law (for example, in jurisdictions that require AI-disclosure in political ads or in deepfakes); or (m) use the Services in any way that could harm minors.

We may investigate suspected violations and take appropriate action, including warning, throttling, suspending, or terminating accounts and reporting unlawful conduct to authorities.

9. AI outputs — important disclaimers

The Services use artificial intelligence to produce outputs. AI outputs can be inaccurate, incomplete, biased, fabricated ("hallucinated"), or otherwise unsuitable for your purpose. Different prompts produce different outputs, and outputs may not be unique to you. You are responsible for reviewing outputs before relying on them and especially before letting Ambient send messages, schedule meetings, sign documents, transfer money, share files, or take other actions that affect other people.

The Services do not provide professional advice. Outputs are not a substitute for the judgment of a qualified lawyer, doctor, accountant, financial advisor, or other professional.

If outputs incorporate third-party material, intellectual property in the underlying material remains with its rightsholder; we do not warrant that any output is free of third-party rights or fit for any particular purpose.

10. Beta and preview features

We may make features available as "beta," "preview," "early access," "experimental," or similar. These features are provided to gather feedback, may change or be removed at any time, may be unstable or insecure, and are provided AS IS without warranties or service levels. They are not generally available production features. You agree not to publicly disclose your participation in or feedback about a beta unless we agree in writing.

11. Feedback

If you give us suggestions, ideas, comments, or other feedback about the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use the Feedback for any purpose without obligation to you. Don't give us Feedback you consider confidential.

12. Intellectual property

We and our licensors own the Services, including all software, models, designs, logos, branding, documentation, and other materials, and all related intellectual property rights. The Ambient name, logos, and product names are our trademarks; you may not use them without our prior written permission.

We respect copyright. If you believe content on the Services infringes your copyright, send a notice that complies with the Digital Millennium Copyright Act (DMCA) to [email protected] with "DMCA" in the subject line. We may terminate the accounts of repeat infringers.

13. Third-party services and links

The Services interoperate with third-party services and may include links to or content from third parties. Those services and content are provided by their operators, not by us, and your use of them is subject to their terms and privacy policies. We are not responsible for their availability, content, accuracy, security, or practices, and we do not endorse them.

14. Termination and suspension

By you. You may stop using the Services and delete your account at any time. If you cancel a paid subscription, your access continues until the end of the current billing period.

By us. We may suspend or terminate your access to the Services, with or without notice, if (a) we reasonably believe you have violated these Terms or our policies; (b) we are required to do so by law or by a third-party provider's terms; (c) the Services pose a security or reliability risk; or (d) for any reason, on at least 30 days' notice (longer where required by law) for paid plans. We will use commercially reasonable efforts to give notice when feasible.

Effect of termination. When your account ends, your right to use the Services ends. We may delete Your Content after a reasonable period (see our Privacy Policy for retention details), and we have no obligation to retain it. We will refund any prepaid fees for periods after termination if we terminate without cause; we are not required to refund if we terminate for your breach.

Survival. Sections that by their nature should survive (including 4 (for amounts owed), 6 (license), 7 (your responsibility for agent actions), 8, 9, 11, 12, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, and 25) survive termination.

15. Force majeure

Neither party is liable for any failure or delay caused by events beyond its reasonable control, including natural disasters, strikes, war, terrorism, civil unrest, internet or telecommunications failures, denial-of-service attacks, governmental action, pandemic, or failures of third-party providers we depend on (including AI sub-processors and cloud infrastructure).

16. Indemnification

You will defend, indemnify, and hold harmless Ambient and its officers, directors, employees, agents, affiliates, and licensors from and against any third-party claim, demand, action, loss, liability, damage, cost, or expense (including reasonable attorneys' fees) arising out of or related to (a) Your Content; (b) your use of the Services, including actions Ambient takes on your behalf in your connected accounts; (c) your violation of these Terms, including the Acceptable Use Policy; (d) your violation of any law or third-party right; or (e) any dispute between you and another user. We may participate in the defense of any matter at our own expense; you may not settle any claim that imposes any obligation on us without our prior written consent.

17. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, AMBIENT DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, AND ANY WARRANTY ARISING FROM A COURSE OF DEALING OR PERFORMANCE.

WITHOUT LIMITING THE FOREGOING, AMBIENT DOES NOT WARRANT THAT (A) THE SERVICES WILL MEET YOUR REQUIREMENTS, (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) AI OUTPUTS WILL BE ACCURATE, COMPLETE, NON-INFRINGING, OR FIT FOR YOUR PURPOSE, OR (D) AGENT ACTIONS WILL ALWAYS PRODUCE THE INTENDED RESULT IN YOUR CONNECTED ACCOUNTS.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the disclaimers above apply only to the maximum extent permitted by law.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

(A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST GOODWILL, BUSINESS INTERRUPTION, OR LOSS OF DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND

(B) AMBIENT'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (I) THE AMOUNT YOU PAID AMBIENT FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (II) USD $100.

These limits apply regardless of legal theory (contract, tort, statute, or otherwise) and even if a remedy fails of its essential purpose. They do not limit liability that cannot be excluded under applicable law (for example, fraud, gross negligence, or willful misconduct, where applicable, and consumer-protection rights that cannot be waived).

19. Equitable relief

You acknowledge that breach of Sections 5, 6, 8, 11, or 12 may cause irreparable harm for which monetary damages are an inadequate remedy, and that we are entitled to seek injunctive or other equitable relief in addition to other remedies, without posting bond.

20. Disputes — arbitration, class waiver, and opt-out

Please read this section carefully. This Section affects your legal rights.

Informal resolution first. Before starting any formal dispute, you and Ambient agree to try in good faith to resolve the dispute informally for 60 days after written notice describing the claim and the relief requested. Send notice to [email protected] (we'll send notice to the email on your account). The statute of limitations is tolled while the parties try to resolve informally.

Binding individual arbitration. If we don't resolve the dispute informally, you and Ambient agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services — except as carved out below — will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, available at jamsadr.com. The arbitration will be conducted by a single arbitrator. The seat of the arbitration is Wilmington, Delaware, but you may participate remotely or, where you reside in the U.S., in the federal judicial district where you live. The arbitrator may award the same remedies as a court, including injunctive relief on an individual basis, but may not award class-wide relief.

Class-action and jury-trial waiver. YOU AND AMBIENT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. YOU AND AMBIENT EACH WAIVE ANY RIGHT TO A JURY TRIAL.

Carve-outs. Notwithstanding the above, either party may (a) bring an individual action in small-claims court for any claim that qualifies; (b) seek temporary or preliminary injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information pending arbitration; and (c) bring claims that cannot be arbitrated as a matter of law.

30-day opt-out. You may opt out of this arbitration agreement by emailing [email protected] with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms. Your email must include your full name, the email associated with your account, and a clear statement that you do not want to resolve disputes through arbitration. If you opt out, Section 20 will not apply to you, but the rest of these Terms (including Section 22) will.

Federal Arbitration Act. This Section is governed by the Federal Arbitration Act.

EU/UK and Switzerland consumers. If you are a consumer (i.e., not acting in the course of a trade, business, craft, or profession) resident in the EEA, the United Kingdom, or Switzerland, this Section 20 does not apply to you to the extent it would deprive you of mandatory protections of your local law. You may bring claims in your home courts under your home law.

21. Governing law and venue (where Section 20 does not apply)

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

For any dispute that is not subject to Section 20 (for example, claims excluded by the carve-outs, claims by users who opt out of arbitration, and claims by consumers in jurisdictions where mandatory law applies), the parties consent to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware, except that consumers in the EEA, UK, and Switzerland may bring claims in their home courts under their home law.

22. Export controls and sanctions

The Services are subject to U.S. export-control laws and may be subject to other countries' export and import laws. You may not export, re-export, or transfer the Services or any output to a country, person, or entity prohibited under those laws. You represent that you (a) are not located in a country that is subject to U.S. comprehensive sanctions or that the U.S. government has designated as a "terrorist supporting" country, and (b) are not on any U.S. government list of prohibited or restricted parties.

23. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will post the updated Terms at ambientapp.ai/terms-of-service and notify you in the Services or by email at least 30 days before the change takes effect, unless the change is required to take effect sooner by law (for example, to address a security or compliance issue). Your continued use of the Services after the change takes effect means you accept the updated Terms. If you do not agree, stop using the Services and cancel your subscription before the change takes effect.

24. Notices

We send legal notices to the email on your account or by posting them in the Services; those notices are effective when sent or posted. You send legal notices to us at [email protected] with "Legal Notice" in the subject line. We will publish our registered-agent mailing address for service of process as part of our Sub-Processors and Compliance page.

25. Miscellaneous

Entire agreement. These Terms, together with our Privacy Policy and any other policies or order forms that reference these Terms, are the entire agreement between you and Ambient about the Services and supersede prior agreements about the same subject.

Severability. If any provision of these Terms is held unenforceable, the rest remains in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of all or substantially all of our assets, or to an affiliate. Any non-permitted assignment is void.

Independent contractors. You and Ambient are independent contractors. These Terms do not create an agency, partnership, joint venture, or employment relationship.

Third-party beneficiaries. There are no third-party beneficiaries of these Terms.

Headings. Section headings are for convenience only and don't affect interpretation.

Translations. If we provide a translation of these Terms, the English version controls if there is any conflict.

App store additional terms (Apple, Google). If you obtain the Services through the Apple App Store or Google Play, the following also apply: (a) these Terms are between you and Ambient, not Apple/Google; (b) Apple/Google has no obligation to provide maintenance or support; (c) in the event of any failure of the Services to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) — to the maximum extent permitted by law, Apple will have no other warranty obligation; (d) Apple/Google is not responsible for addressing any claims by you or any third party relating to the Services; (e) Apple/Google is a third-party beneficiary of these Terms with respect to your use of the Services obtained through its store and may enforce them against you.

26. Contact us

Ambient Assistant, Inc.

Email: [email protected]